Follow this link for any FAQ questions you may have. Video Installation. Your camera may lose connection with our servers or the internet on some occasions. See more I just installed a new router, why is my camera not working? WiFi Doorbell. Enable your smartphone's WiFi; Open WiFi settings FAQ. Wait up to 5 minutes for the camera to restart. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. Disable and re-enable the skill for your smart home device in the Alexa app. Usually, we can solve the most network problems by doing this. Download and install any software updates available for your devices. Usually, it ends up in a landfill. The smartphone setting listed above can prevent users from connecting the V.360 Companion Application to the physical V.360 camera. Open the web browser and type the IP address of the IP Camera into the address bar, press Enter. Network cameras are prevailing in today's video surveillance market. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Restart your Alexa device and your smart home device. How do I get it back online? For iOS: 1080P & Outdoor. TCP Smart Camera … We are the best source for the latest news in the Trail Camera Industry. c. Looking for your Smart Bulb. Unplug the camera from the power source, and plug it back in. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. Quick Install Guide. The camera is offline and does not seem to reconnect. What are wireless bands (2.4 GHz and 5 GHz) how do they affect the ability to connect the camera to my router? The camera is designed to automatically reconnect once there is internet available. In a similar manner to ping in Tip #2 above, the ARP command can be used to show the IP and MAC addresses of devices connected to the network, just type "arp -a" at the command prompt. TCP/IP and UDP are two primary network protocols, we are quite familiar with the TCP/IP because if we encounter any network problems on our computers, we tend to tweak the settings of TCP/IP protocol. Check whether the camera is warm or cold to the touch Move the camera Restart the camera My camera has gone offline. If this does not happen, you can try the following: 1. Download the TCP Smart Doorbell instructions here. If you have changed the default port number is 80, Then type the IP address of the camera: new port number into the address bar of web browser. Does my camera reconnect to my Wi-Fi network automatically? Then, re-enable your smart home device again. In some cases, to circumvent this scenario, users will have to enable the smartphone's WiFi connectivity setting to "allow" connections to non-internet enabled devices. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet. We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. Peter is the technician in Unifore, he concluded that most of users failed to setup the camera, simply because they didn't reset the camera during the initial setup. Download the TCP Smart Camera instructions in all languages. Why was I automatically logged out of my mobile app? It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. Move your camera and Wi-Fi router closer together Restart the Wi-Fi router Check whether there is a wireless interference. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). 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